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Shipping
EU Shipping - VAT (Sales Tax) and Import Duty are now prepaid!
We now ship VAT and Duty Paid to the EU. So, at the checkout, you will be charged your country's VAT rate, and the shipping fee (if applicable). Orders under £135 will be sent using IOSS, and larger and more expensive orders will be sent with a courier with the VAT and Duty prepaid, so there will be no additional unexpected costs when your order arrives with you, and a smoother and quicker process through customs.
If you live in a country with a VAT rate higher than 20%, you will see that the total price increases in line with this higher VAT percentage. To work out the total amount including shipping and VAT, add items to the shopping cart, and use the Estimate Shipping and Tax function.
Mainland UK Delivery - Free of charge (excluding Courier to Highlands and Islands - see below)
Smaller items, accessories and cheaper soprano ukuleles are sent by Royal Mail 1st Class Post, whereas larger items and more expensive ukuleles are sent by a trackable 24 hour DPD service within Mainland UK.
We only dispatch items Monday to Friday, never on a Saturday or Sunday. Our cut off time for same day dispatch of postal items is 12.30pm, so orders received after 12.30pm will be dispatched the next working day (orders received on Friday afternoon will be dispatched on Monday).
Royal Mail 1st Class service aims to deliver all items by the next working day, including Saturday, but this is not 100% guaranteed. Around 10% of items take an extra few days to arrive. If you need an item guaranteed to be delivered by a certain time or date, please contact us on +44 (0)1202 430820 and we can give you the available options.
For all courier parcels, you will be emailed or texted with the tracking information at the point of dispatch, and you will have a direct link to DPD, who will inform you of the delivery time in advance, and who can adjust the delivery time to suit you.
We never like to hurry the final checks and setup of an instrument, so if you would like to order an instrument for next day delivery, or delivery on a certain date please call us on +44 (0)1202 430820 to check whether same day delivery is possible to your postcode area or to specify your preferred delivery date. Normally, if we receive an order for a ukulele by midday, we can dispatch it the same day, unless specific requested setup work, or pickup installation needs to be done.
UK Highlands and Islands - Free over £1000
Delivery to UK Highlands and Islands is free for small accessories, larger accessories and small ukuleles, and £14.99 by Courier or Royal Mail ParcelForce (depending on exact location) for bulkier items such as larger ukuleles and ukulele cases, up to an order value of £1000, after which it is free. These delivery services can take 2-3 working days.
To see the delivery costs for your region, please add the items to your shopping cart, enter your delivery postcode or country, and the cart will update to show them.
These postcode areas qualify as Highlands and Islands:
BT(1-99); IM(1-9); GY(1-10); JE(1-4); IV(01-99); HS(1-9); FK(17-21); AB(36-38); AB(55-56); KA(27-28); KW(1-17); PA(20-49); PA(60-78); PH(19-26); PH(30-41); PH(42-44); PH(49-50); ZE(1-3); TR(21-25)
European Delivery - Free over £1000
Please note - we are not allowed to send any parcels containing batteries outside of the UK. The courier companies will scan all packages and return any which contain batteries to us. We will check any electro acoustic ukuleles with the batteries in, then remove them for transit.
Delivery charges for Western EU countries are £8 for small accessories, £12 for larger accessories and £29.50 for small ukuleles (all by Royal Mail), and £39.50 by Courier for bulkier items such as larger ukuleles and ukulele cases, up to an order value of £1000, after which it is free. Delivery typically takes 3-7 working days depending on location. Tracking information (where available) will be emailed when the item is dispatched.
For Non-EU and Southern/Eastern EU countries, the shipping charges are £3 for small accessories, £5 for larger accessories, £12.50 for small ukuleles (all Royal Mail) and £39.50 by courier, up to an order value of £1000, after which it is free.
You will only be charged for the largest shipping group - so if you order a Tenor ukulele, strings, a case and some small accessories, you will pay only the shipping charge for the ukulele (£24.50 or £39.50 depending on location).
Cyprus, Malta, The Canary Islands, Balearic Islands and countries outside the EU within Europe may incur additional shipping charges. Please contact us in advance of your purchase to find out the additional postage amount. Failing this we will contact you after purchase to make you aware of the difference which needs to be paid
To see the delivery costs for your country, please add the items to your shopping cart, enter your delivery Country and Postcode, and the cart will update to show them.
Please note; we do our best to ship international parcels the next working day but our International courier collections sometimes take a couple of extra days to be picked up.
USA and Canada - Free over £1000
Please note - we are not allowed to send any parcels containing batteries outside of the UK. The courier companies will scan all packages and return any which contain batteries to us. We will check any electro acoustic ukuleles with the batteries in, then remove them for transit.
Delivery charges for USA and Canada are £3 for small accessories, £6 for larger accessories and £29.50 for small ukuleles (all by Royal Mail), and £69.50 by Courier for bulkier items such as larger ukuleles and ukulele cases, up to an order value of £1000, after which it is free. Delivery typically takes 3-7 working days depending on location. Tracking information (where available) will be emailed when the item is dispatched.
You will only be charged for the largest shipping group - so if you order a Tenor ukulele, strings, a case and some small accessories, you will pay only the shipping charge for the ukulele (£69.50).
US Customers - there is a de minimis threshold of $800 in place in your country, which means that if your order is under that value, you will not be charged any Import Duty or Sales Tax! More info here.
To see the delivery costs for your country, please add the items to your shopping cart, enter your delivery Country and Postcode, and the cart will update to show them. Orders will be shipped under Incoterm DAP, which means that your country's customs agency will contact you when your order arrives at your borders to collect the Sales Tax (VAT) and Import Duty before the parcel is delivered. Import Duty for a Ukulele under Tariff Code 9202908000 is around 3%. A customs handling charge may also be applied.
Please note; we do our best to ship international parcels the next working day but our International courier collections sometimes take a couple of extra days to be picked up.
Rest of World - Free over £1000
Please note - we are not allowed to send any parcels containing batteries outside of the UK. The courier companies will scan all packages and return any which contain batteries to us. We will check any electro acoustic ukuleles with the batteries in, then remove them for transit.
Delivery charges for Rest of World are £3 for small accessories, £6 for larger accessories, (both by Royal Mail), £59.50 for smaller ukuleles by Courier, and £99.50 for bulkier items such as larger ukuleles and ukulele cases by Courier, up to an order value of £1000, after which it is free. Delivery typically takes 7 - 20 working days depending on location. Tracking information (where available) will be emailed when the item is dispatched.
You will only be charged for the largest shipping group - so if you order a Tenor ukulele, strings, a case and some small accessories, you will pay only the shipping charge for the ukulele (£99.50).
To see the delivery costs for your country, please add the items to your shopping cart, enter your delivery Country and Postcode, and the cart will update to show them.
Overseas orders will be shipped under Incoterm DAP, which means that your country's customs agency will contact you when your order arrives at your borders to collect the Sales Tax (VAT) and Import Duty before the parcel is delivered. Import Duty for a Ukulele under Tariff Code 9202908000 is around 3%. A customs handling charge may also be applied.
Please note; we do our best to ship international parcels the next working day but our International courier collections sometimes take a couple of extra days to be picked up.
If you do not see your country in our list of countries we ship to...
Don't panic! This just means that the website is not clever enough to work out a shipping quote automatically. We can ship pretty much anywhere, so please contact us for a quote. We just need to quote individually on a case by case basis, as the rates vary dramatically. Shipping to some countries is extremely expensive and has risen exponentially during the Covid pandemic, so please be prepared for high prices.
Missing Items
If an item has been sent by Royal Mail Ist Class within the UK, we are unable to claim an item as missing until 15 working days after the expected arrival date. Normally items will arrive within 5 days of dispatch but can take longer. Items dispatched by postal services outside of the UK can take 3-4 weeks to clear through customs, so please be patient with us.
We cannot be held liable for items that take slightly longer than the expected time. We will always have a dated proof of dispatch. Contact us to discuss guaranteed methods of delivery should your goods be required by a certain date.